Month: September 2026

Why Your Runbook Fails at 3 AM: Narrative Debt in Internal Tooling Docs

Last October we shipped a deprecation notice for an internal CLI — chagctl deploy-legacy — that eleven teams still depended on. The notice was technically complete: the command being removed, the replacement, the removal date, a migration example. Sixty days later, on the removal date, three teams paged us within ninety minutes of each other. …